VOICEAI LLC – PRIVACY POLICY
Last Updated: 24 June 2025
Protecting your privacy is our priority. This Privacy Policy explains how Voiceai LLC ("Voiceai," "we," "us," or "our") collects, uses, discloses, and safeguards your information when you access the voicei.ai website, dashboards, APIs, and any related mobile or desktop applications (collectively, the "Service"). By using the Service, you consent to the practices described below.
We collect several types of information to operate and improve the Service:
| Category | Typical Data Elements | How We Collect |
|---|---|---|
| Personal Data | Name, email, phone number, mailing address, company, job title | Directly from you (e.g., account sign-up, demo requests) |
| Billing Data | Cardholder name, card last 4 digits, billing address, Stripe customer ID | Directly from you / Stripe |
| Usage Data | IP address, browser type, device ID, pages visited, session duration, call/SMS metadata (timestamps, caller ID, duration), error logs | Automatically via cookies, SDKs, log files |
| Customer Content | Call audio, transcripts, prompts, scripts, emails/SMS you author | Generated through your use of the Service |
| Location Data (optional) | GPS coordinates or coarse location derived from IP | If you enable location services |
| Tracking Data | Cookies, web beacons, pixels, tags | Automatically via your browser or device |
We do not collect Personal Data unless you provide it voluntarily. You may opt out of promotional emails at any time by clicking the unsubscribe link.
Voiceai uses:
Most browsers allow you to refuse or delete cookies; however, doing so may impair the Service.
Voiceai processes your information to:
We may train and refine our AI models on de-identified, aggregated data.
We keep Personal Data only for as long as it is reasonably required to fulfil the purposes outlined in this Policy. In certain situations, we may need to hold your information longer— for example, to meet statutory or regulatory duties, resolve disputes, or enforce our contractual rights.
Usage Data is typically stored for a shorter duration. However, we may retain it beyond that timeframe if doing so is necessary to bolster system security, enhance the Service's performance, or comply with a specific legal mandate.
The Service is operated from the United States. By submitting information, you acknowledge international transfer and processing. We rely on Standard Contractual Clauses or other legally recognized mechanisms for EU/UK transfers.
We do not sell or rent your Personal Data. We share it only:
All vendors must follow written instructions and apply appropriate security.
Voiceai employs industry-standard safeguards, including TLS 1.2+, AES-256 encryption at rest, least-privilege access controls, annual penetration tests, and 24 × 7 monitoring. No method is 100% secure; we cannot guarantee absolute protection.
We may send announcements, account alerts, and marketing messages. We log email opens and link clicks to improve content. To stop marketing emails, click unsubscribe or email [email protected].
If you reside in the EEA/UK, you may:
Submit requests at [email protected]. We may verify identity before acting.
California residents may:
Submit requests via [email protected] with subject "California Privacy Request." We honor browser Do Not Track signals.
We engage trusted partners such as:
An up-to-date list is available upon request.
Upon verified request, we will delete your Personal Data unless retention is necessary to:
We may update this Policy periodically. Material changes will be announced via email or in-app notice at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance.
Voiceai LLC
Registered Agents Inc.
30 N Gould St, Ste R
Sheridan, WY 82801, USA
Email: [email protected]
If you have questions or believe we have not adhered to this Policy, please contact us; we will investigate promptly.